Frequently Asked Questions and Policies
Frequently Asked Questions (FAQ) and Policies
🌸 Frequently Asked Questions (FAQ)
1. Where are you located?
We are proudly based in Dubai, United Arab Emirates. We serve all areas within Dubai and offer delivery across the UAE upon request.
2. Do you offer same-day delivery?
Yes, we offer same-day flower delivery in Dubai for orders. For urgent requests, please contact us.
3. Can I customize my bouquet or arrangement?
Absolutely! We specialize in custom floral designs. Share your vision or theme, and our designers will create something truly special for you.
4. What occasions do you cater to?
We cater to all occasions, including birthdays, anniversaries, weddings, baby showers, corporate events, and sympathy arrangements.
5. How do I place an order?
You can order through our website, WhatsApp, Instagram, or by giving us a call. We accept online payments, bank transfers, Crypto payments and cash on delivery (within Dubai).
6. Do you offer flower subscriptions?
Yes! We offer weekly, bi-weekly, and monthly flower subscriptions for homes, offices, and hospitality venues.
7. What if I’m not satisfied with my order?
Customer satisfaction is very important to us. If you experience any issues, please contact us within 24 hours of delivery, and we will do our best to resolve it.
8. Can I include a personal message with my flowers?
Of course! Every order includes a complimentary message card. You can write your message during checkout or send it to us directly.
📜 POLICIES
1. Delivery Policy
Same day delivery is available for orders placed between 8am and 12midnight Dubai time.
Delivery times are within one hour to one and a half hours from the time the order is placed.
For timed deliveries, please contact us in advance—additional charges may apply.
2. Cancellation Policy
Orders can be cancelled up to 12 hours before the scheduled delivery time for a full refund.
Cancellations made less than 12 hours before delivery may incur a charge depending on the preparation stage.
3. Return & Refund Policy
Flowers are perishable, and we do not accept returns.
If there is an issue with the quality or condition of your flowers, please contact us within 24 hours of delivery with photos.
We may offer a replacement or partial refund based on the situation.
4. Substitution Policy
While we always try to match the arrangement as shown, some flowers may be substituted based on seasonal availability.
Substitutions will be of equal or greater value, maintaining the overall design and color theme.
5. Privacy Policy
Your personal information is safe with us. We do not share or sell your data.
All payment transactions are processed securely via trusted payment gateways.
Understanding Our Policies
Our policies are designed to ensure a smooth experience for all our users. When you have questions, it often comes down to understanding these policies. For instance, our return policy is straightforward, as it allows you to return items within 30 days. However, sometimes exceptions can occur, so it’s best to read the detailed policy on returns. This clarity helps prevent misunderstandings and ensures customer satisfaction.
Common Inquiries
We frequently receive a variety of inquiries on our platform. Most people want to know about shipping times, order tracking, or billing issues. By addressing these common questions in our FAQ section, we strive to provide immediate answers. For example, shipping usually takes 5-7 business days, but it might take longer during peak seasons. Because we are proactive in this area, it saves you time and frustration.
Contacting Us for More Help
If your questions are not covered in our FAQ, we encourage you to reach out directly. Our customer service team is readily available to assist you. You can contact us through email or live chat for immediate help. We understand that not all queries can be easily categorized, so we are here to provide personalized support. This way, your concerns are heard, and we can efficiently find a solution for you.